Warranty or Insurance Scams

Scammers have been cold calling Scottish consumers and trying to sell them warranties or insurance for their TV, streaming box, washing machines or other appliances.

Some of the most frequently reported messages are:

  • Your TV / washing machine / boiler insurance is due to be renewed. You are asked to give your bank details and you might be told that you are eligible for a special deal because you have a no claims bonus
  • Your Sky box needs replaced. You’re asked to provide your bank details so that a new box can be sent out to you
  • A maintenance payment is due for your TV. The caller might say that court proceedings will be started against you if you don’t pay
  • You need to renew your plumbing or draining cover

Reported Scam

An elderly woman with dementia received a call offering her a service contract for a brand of television that she didn’t even own. She was confused and agreed to pay £200 for the contract

What to do:

  • Don’t give a cold caller any personal information or bank details, even if they seem to know some of your details already
  • Don’t agree to make any payments on the spot. Take time to think about your decision and, if in doubt, contact the original supplier of the appliance to check whether you need a new warranty
  • Contact your bank immediately if you think you may have made a payment to a scammer or if you are worried that a fraudulent transaction has been made from your account. Use the phone number on your bank statement or a publicly listed number (don’t use a number given to you by a cold caller). To ensure that you are disconnected from the cold caller, phone another number such as 123 before phoning your bank or call them from another phone
  • Report scams to Advice Direct Scotland

Report scam calls and texts to
Advice Direct Scotland