Consumers across the country have been reporting large numbers of scams relating to Amazon Prime subscriptions:

  • An automated message tells you that your Amazon Prime subscription is going to be renewed. You are asked to press 1 if you want to cancel the charge
  • Another similar message may say that you are due a refund for an unauthorised transaction on your Amazon account. You will be asked to press 1

In both cases, you will then be connected with an ‘advisor’ who may ask for your bank details or ask you to download software which will allow them to access your computer.

What to do if you receive a similar call or message

  • Do not press 1 or follow any other instructions given in an automated message
  • If you are speaking to a person, don’t give them any personal information, don’t agree to make any payments and never allow them to access your computer remotely
  • Don’t click on any buttons or links in unsolicited emails, even if they look official
  • Contact your bank immediately if you think you may have made a payment to a scammer or if you are worried that a fraudulent transaction has been made from your account. Use the phone number on your bank statement or a publicly listed number (don’t use a number given to you by a cold caller). To ensure that you are disconnected from the cold caller, phone another number such as 123 before phoning your bank or call them from another phone
  • Report scams to Advice Direct Scotland