Phone Provider Scams

There have been several complaints from consumers who have received fake texts, supposedly from their phone provider, saying that a payment has been declined and asking them to click on a link to update their payment details.

Consumers have also received cold calls purporting to be from their phone provider, offering them 3 months free line rental or free access to a call blocking service. The caller often knows the consumer’s name and address but ask for further details such as date of birth and payment details.

Reported Scam

This example was reported to Neighbourhood Watch Scotland – clicking the link in the text message took the recipient to the legitimate-looking screens pictured below, where they were asked to input their phone number, account password, personal details and card details. This scam text appears to be from Three, but customers from other phone providers have reported similar messages

What to do:

  • If you receive an unexpected text from your phone provider, don’t click on any links.
  • If you receive an unexpected call from your phone provider, don’t give them any personal or payment details, even if they appear to know some of your details already.
  • If you’re not sure whether a call or text is genuine, contact your provider using a phone number listed on their website or on a recent statement
  • Report scams to Advice Direct Scotland

Report scam calls and texts to
Advice Direct Scotland