What to do if you receive cold calls or unsolicited emails or texts

  • Do not press 1 or follow any other instructions given in an automated message
  • If you are speaking to a person, don’t give them any personal information, don’t agree to make any payments and never allow them to access your computer remotely
  • Don’t click on any buttons or links in unsolicited emails, even if they look official
  • Contact your bank immediately if you think you may have made a payment to a scammer or if you are worried that a fraudulent transaction has been made from your account. Use the phone number on your bank statement or a publicly listed number (don’t use a number given to you by a cold caller). To ensure that you are disconnected from the cold caller, phone another number such as 123 before phoning your bank or call them from another phone.
  • Be wary when filling in online surveys or questionnaires through pop-up adverts on social media. These are used to generate leads for companies to cold call you.
  • If you agree to a home visit by a trader following a cold call or online survey, you may want to ask a trusted friend or family member to be there with you to provide a second opinion. Never agree to a purchase or contract on the spot – get at least two other quotes from trusted companies.
  • Report any scam calls to Advice Direct Scotland