Contact Tracing Scams

Throughout the Covid-19 pandemic, scammers have been keeping up to date with the latest developments. Now, with the launch of NHS Scotland’s Test and Protect service, consumers are being warned to be wary of fraudsters posing as contact tracers.

There have been reports from Scottish consumers about cold callers who say that you have been in contact with someone who has tested positive for Covid-19 and ask you to pay £500 to take a test

Genuine contact tracers will:

  • Introduce themselves and state the reason for their call
  • Address you by your name
  • Ask for details of people you have come into contact with, in a relevant time period
  • Inform you that you will receive further information by email with advice on isolation and the support available (if you don’t have access to email, they may ask for your home address so this information can be delivered to you by post)

They will NOT:

  • Ask you for any financial information such as bank or credit card details
  • Ask for details of medical records
  • Try to sell you anything or ask for payment for a test
  • Ask you to set up a PIN or download anything
  • Ask for your social media details
  • Ask for remote access to your computer

Genuine contact tracers will give you a number that you can call to verify their identity. More NHS boards have published contact numbers that people can phone to confirm that a contact tracing call is genuine. Where a specific contact number has not been published, you should contact the main switchboard of your local NHS board – find their contact details here. Contact numbers currently available are:

Get information about contact tracing in Scotland from official sources: NHS Scotland, the Scottish Government or Public Health Scotland.

Report contact tracing scams to Advice Direct Scotland. If you have been the victim of a fraud, report it to Police Scotland on 101.