There are several common scam calls and emails through which scammers try to obtain bank details:

  • A cold call supposedly from your bank’s fraud department saying that your account has been compromised and that you will need to transfer funds to another account
  • An email supposedly from your bank saying that your recent account activity violates their service agreement and that your account is temporarily on hold until a verification process is performed. You are asked to click on a link in the email to verify the activity
  • An automated call supposedly from your bank, saying that a payment of hundreds of pounds has been transferred overseas from your account. You are sometimes asked to press 1 to speak to an advisor or to verify a transaction

Reported Scam

An elderly consumer received several calls purporting to be from Santander’s fraud department. The caller convinced them that suspicious activity had recently taken place on their account and that they should transfer £19,000 to another account (named by the caller) for safety. The consumer was advised that, if bank staff challenged the transfer, they should say that the money was going to their nephew to fund house repairs. After making the transfer, the consumer was asked to transfer even more money. Bank staff became suspicious and prevented this second transfer.

What to do if you receive a similar call or message

  • Do not press 1 or follow any other instructions given in an automated message
  • If you are speaking to a person, don’t give them any personal information or bank details, even if they seem to know some of your details already
  • Don’t click on any buttons or links in unsolicited emails, even if they look official
  • Contact your bank immediately if you think you may have made a payment to a scammer or if you are worried that a fraudulent transaction has been made from your account. Use the phone number on your bank statement or a publicly listed number (don’t use a number given to you by a cold caller). To ensure that you are disconnected from the cold caller, phone another number such as 123 before phoning your bank or call them from another phone
  • Report any scam calls to Advice Direct Scotland