General advice for avoiding phone, email and text scams
What to do if you receive cold calls or unsolicited emails/texts:
- Do not press 1 or follow any other instructions given in an automated message
- If you are speaking to a person, don’t give them any personal information, don’t agree to make any payments and never allow them to access your computer remotely
- Don’t click on any buttons or links in unsolicited emails, even if they look official
- Contact your bank immediately if you think you may have made a payment to a scammer or if you are worried that a fraudulent transaction has been made from your account. Use the phone number on your bank statement or a publicly listed number (don’t use a number given to you by a cold caller). To ensure that you are disconnected from the cold caller, phone another number such as 123 before phoning your bank or call them from another phone.
- Be wary when filling in online surveys or questionnaires through pop-up adverts on social media. These are used to generate leads for companies to cold call you.
- If you agree to a home visit by a trader following a cold call or online survey, you may want to ask a trusted friend or family member to be there with you to provide a second opinion.
- Never agree to a purchase or contract on the spot – get at least two other quotes from trusted companies.
- Report scam calls and texts to Advice Direct Scotland
- Report scam emails to the National Cyber Security Centre’s Suspicious Email Reporting Service