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What to Remember when Hiring a Car

What to Remember when Hiring a Car

Find out the total cost before you book.  Don’t forget to check whether there are any additional charges associated with your chosen method of payment as you may be charged more for using a debit card.

If you are picking up a car straight from a flight, always double check the rental companies policy on late pickups in case your flight is delayed.  Some companies may not always hold the car for you and whilst others will, it’s always best to inform them of any delays to help ensure the car is still there for your arrival.

Make sure you have adequate forms of identification with you as you may be refused hire if you do not bring the correct documentation.  You may be asked for your driving license, passport, international driver permit, two forms of proof of address, credit card statement, proof of return travel, and your booking voucher;

Did you get the car you ordered? 

If it's not available you should receive a replacement for no extra charge;

Always take your time to check the car over.

Take photographs or use your phone to film a walk around.  Don't forget the tyres and record any scratches or chips!  It’s also a good idea to take photos of the vehicle when you return it.

Remember, if you feel that you have been misled in anyway, you can change your mind and go with another company.  For more information, contact Advice Direct Scotland on 0808 164 6000 or  

Returning Your Vehicle

Get in touch if you felt pressurised into paying for or signing off on damage you don't agree you were responsible for. 

You can also contact the British Vehicle Rental and Leasing Association (BVRLA) to find out if the company you hired from is a member of their trade association.

We hope you’ve had a great experience whilst you've been here but if there is something you're not happy with when you return your vehicle, contact the Advice Direct Scotland on 0808 164 6000 or